Refund policy
WITHDRAWAL, CANCELLATION AND REFUND POLICY
MADE IN VISION di Francesco De Pasquale provides consulting, marketing and digital transformation services only. As no physical goods are sold, the provisions relating to shipping, product returns or the return of items do not apply.
These terms supplement and operate together with the General Terms of Service available at madeinvision.it/pages/condizioni-generali-di-servizio, which constitute the complete contractual reference for all client relationships.
Cancellation before the service begins
The Client may request cancellation of the order within 1 hour of completing payment, provided that delivery of the service has not yet begun. The request must be sent by email to info@madeinvision.it, stating the order number and the reason.
In the event of cancellation within the terms indicated above, a full refund of the amount paid is provided, processed within 10 working days using the original payment method.
Services already started or completed
Once delivery of the service has begun — understood as the start of any operational, strategic or creative activity relating to the engagement — cancellation with the right to a full refund is not possible. Any partial refunds, relating to phases not yet delivered, are assessed on a case-by-case basis and subject to approval by MADE IN VISION.
Services completed and delivered to the Client are not subject to refund.
Customized services
The services provided by MADE IN VISION are entirely bespoke, designed and developed according to the specific needs of each individual Client. As such, they fall within the categories excluded from the right of withdrawal pursuant to art. 59, paragraph 1, letter c) of Italian Legislative Decree 206/2005 (Consumer Code), which excludes withdrawal for goods and services made to measure or clearly personalized.
Right of withdrawal for consumers — European Union
For Clients acting as consumers under applicable European legislation, the right of withdrawal applies within 14 days of the conclusion of the contract, unless performance of the service has already begun with the Client's express consent and with the awareness of the consequent loss of the right of withdrawal.
Acceptance of these terms at the time of payment constitutes express consent to the immediate start of the service and acknowledgement of the loss of the right of withdrawal once delivery has begun.
Service issues and complaints
In the event of significant discrepancies between the agreed service and what is actually delivered, the Client must report the issue within 7 working days of delivery, sending a detailed communication to info@madeinvision.it. MADE IN VISION undertakes to assess every report and, where well founded, to propose the appropriate corrective actions.
Contact
For any request relating to cancellations, refunds or complaints:
Email: info@madeinvision.it
WhatsApp: +39 328 457 1083